Will's Thoughtstream

I've proposed a Support 2.0 Panel at SXSW Interactive. On topics similar to what I've blogged about both here and at williamhertling.com, the panel would discuss the use of social media and Web 2.0 concepts such as long tail and crowdsourcing in the world of customer support. Please vote for this panel by first registering for an account at SXSW, and then voting for my panel topic. Thanks!

Posted by will hertling at 10:41 AM | Permalink | Comments (0) | TrackBacks (0)

Here's an article I wrote about 9 practices for high performance teams based on my experiences with a number of high performance, high productivity, kick-butt teams. I believe when a team practices these principles, they can achieve a 10x or 100x increase in useful output. - Will

Posted by will hertling at 4:15 PM | Permalink | Comments (0) | TrackBacks (0)