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The Future of Technical Support (a.k.a. Support 2.0)

I think this is the future of technical support: user generated support content, preferably in video format. Here's a video showing how to take an Officejet 7410 that was originally setup as a locally connected USB printer, and switch to wireless connectivity without reinstalling any drivers:

Posted by will hertling on August 15, 2007 7:37 PM |


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